Business terms and conditions

Patagonia s.r.o. - operator of the e-shop www.creammy.cz and www.kouzelnehrackarstvi.cz

Operator
These terms and conditions apply to purchases in the online store www.creemmy.cz and www.kouzelnehrackarstvi.cz. The terms and conditions further define and specify the rights and obligations of the seller and the buyer.
The order is a draft purchase contract. The purchase contract is created at the moment of receipt of the ordered goods by the buyer.
Legal relationships arising from the conclusion of a purchase contract are governed by the relevant provisions of the Civil Code, in particular the provisions on the conclusion of contracts using means of distance communication.
By completing the registration form or a binding order within the online store www.creammy.cz and www.kouzelnehrackarstvi.cz, the buyer gives the seller consent to the collection and archiving of personal data about the buyer and his purchases.

Registration details
Patagonie s.r.o., Magical Toy Shop
Managers: Linda Šamánková, Kateřina Jonášová
Lesnická 1154/6
150 00 Prague 5
IČ: 28517211
DIČ: CZ28517211
File number C 147377 kept at the Municipal Court in Prague, date of registration February 21, 2009
Bank details: 2500130492/2010

Withdrawal from the purchase contract by the customer
According to paragraph 6 of the amendment to the Civil Code No. 367/2000, the buyer has the right to withdraw from the contract within 14 days of receipt of the goods in the event of non-personal delivery of the goods. If the goods do not meet your expectations, you can of course return them within 14 days of purchase without giving a reason under the conditions stated. If you decide to do so, it is necessary to send back the undamaged goods, without signs of use or wear, in the original packaging within the specified period (the date of shipment is decisive). The goods cannot be returned on delivery, the seller will not accept any goods returned in this way.
After receiving the returned goods, the seller will refund the corresponding amount to the customer in a previously agreed manner no later than within 10 working days. The refunded amount will be equal to the difference between the purchase price and the costs incurred by the seller in connection with the delivery of the goods to the customer (e.g. shipping costs).

Every order received in our online store is binding, the order can be canceled by sending an e-mail to our e-mail address within 1 hour of ordering. If the buyer has already paid for the goods in some way, the seller will return the relevant amount to the buyer to his bank account or by postal order (according to the agreement with the customer) in the shortest possible time.

In the case of purchasing goods in our brick-and-mortar stores - Creammy Lesnická 6, Creammy Lesnická 3, Creammy Anglická 25, Creammy Thámova 8, it is possible to withdraw from the contract within 14 days of purchasing the goods, but only by exchanging them for other goods or a voucher. If the goods do not meet your expectations, you can exchange them at any of our branches for other goods of the same value or for a voucher for another purchase of the same value.

Withdrawal from the purchase contract by the seller
The seller reserves the right to cancel the order or part of it if the buyer has entered incomplete or incorrect information in the order, if the ordered goods are no longer in stock, and without giving a reason. If the buyer has already paid part or all of the purchase price, this amount will be transferred back to his account or address as soon as possible.

Payment terms, shipping times and shipping charges
All goods will be shipped to the buyer no later than 7 business days from receipt of the order. For cash on delivery payments, the shipping time begins at the time of ordering; for other payments, the shipping time begins when the payment is credited to the seller's account.
Shipping charges vary depending on the type of delivery and payment method selected by the customer.
The buyer is obliged to inspect the goods immediately upon receipt. If mechanical damage to the product packaging is detected, the buyer is obliged to check the condition of the goods and, in the event of damage, make a record of the damage in the presence of the carrier. The carrier is responsible for damage during transport. The buyer is obliged to immediately inform the seller of any damage to the goods.

Warranty and complaints
The warranty period for all types of toys is 2 years. The warranty period begins on the day the item is taken over by the buyer. The seller is responsible for defects that appear as a contradiction with the purchase contract after taking over the item during the warranty period.
Depending on the type of defects and the nature of the goods, in accordance with the legal regulations in force in the Czech Republic, a justified complaint will be resolved by repair, replacement of the goods, discount on the purchase price or refund of the paid purchase price. The deadline for handling a complaint is 30 days from the date of filing the complaint in person, by post or by email. The method of refunding the paid purchase price depends on the method of payment for the goods and is carried out either back to the account or back in cash.

The warranty does not apply to wear and tear of the item caused by its usual use, to defects caused by improper handling or storage.
Furthermore, the warranty does not apply to defects resulting from the use of the product in violation of the operating instructions, neglected maintenance or use of the product for a purpose other than that for which it is intended.

For complaints about inflatable products, there must be obvious manufacturing damage to the product - a malfunctioning valve, etc. Damage caused by improper use cannot be claimed.

Send the claimed goods to the address: Patagonie s.r.o. - Creammy, Lesnická 6, Prague 5, 150 00

We do not send goods on delivery to Slovakia, but only when paying in advance to the account at Fio Banka, account: 2500130492/8330.

Personal data protection - GDPR
The operator of the online store www.kouzelnehrackarstvi.cz undertakes and declares that the entrusted personal data of the customer will not be provided to any third party without the customer's prior consent.

Discounts and discount coupons
Discount coupons that are distributed in our newsletters, advertising banners, or that you receive when purchasing are valid ONLY for retail customers and do not apply to orders from wholesale customers. Discounts also do not apply to already discounted goods or goods on sale.

DISCOUNT 100 CZK on the first purchase - the discount cannot be applied if you already have discounted products in your cart.

Personal data and out-of-court settlement

Personal data

The User hereby, within the meaning of Section 5, paragraph 2 of Act No. 101/2000 Coll., on the Protection of Personal Data, as amended (hereinafter also referred to as the “Act”), agrees to the collection, storage and processing of personal data provided by the User to the personal data administrator, which is the Operator. The User further agrees that the personal data will be processed and used:

• by the administrator;

• by any employee of the administrator;

• by any contractual partner of the administrator;

This consent of the User is granted for a fixed period of time, namely 20 years.

The Operator, as the administrator, has set the purpose of processing personal data:

• sending commercial offers from the administrator;

• marketing purposes;

• providing personal data to third parties;

• including personal data in databases;

• making personal data available to third parties;

The user declares that he is aware of his rights under the provisions of Sections 12 and 21 of the Act and declares that all data is accurate and true and is provided voluntarily.

The Operator declares that it will collect personal data to the extent necessary to fulfill the above-mentioned purpose and process them only in accordance with the purpose for which they were collected.

The Operator declares that it will process personal data in the following manner:

automatically (automatically) by means of computers and computer programs;

in written form;

This consent is a free and conscious expression of the will of the User as a data subject, the content of which is the data subject's consent to the processing of personal data.

In accordance with the provisions of Section 89, paragraph 3 of Act No. 127/2005 Coll., on electronic communications, as amended, the Operator hereby informs the User that it processes the User's cookies, including persistent cookies, and the User hereby expresses his/her consent to this

The consent pursuant to the previous paragraph is granted for a period of 10 years.

The Operator processes the User's cookies to personalize content and advertisements, provide social media functions, and analyze traffic. The Operator shares information about how the User uses the E-shop with its partners operating in the field of social media, advertising and analytics

Out-of-court settlement

The Customer has the right to submit a proposal for out-of-court settlement of such a dispute to the designated entity for out-of-court settlement of consumer disputes, which is:

Czech Trade Inspectorate

Central Inspectorate - ADR Department

Štěpánská 15

120 00 Prague 2

Email: adr@coi.cz

Website: https://adr.coi.cz